Refund Policy

Last updated: August 7, 2026

We want your box to arrive exactly as it should. Here is what to do if it doesn’t.

Damaged, defective, or wrong item

If your box arrives damaged, defective, or different from what you ordered, write to us within 7 days of delivery with your order number and a photo of the issue. We will replace the item or refund you in full, including original shipping.

Change of mind

Because each box is a small, handcrafted, personal item, we are not able to accept returns for change of mind once an order has shipped. If you haven’t received a shipping confirmation yet, contact us and we’ll try to cancel before dispatch.

How refunds are processed

Approved refunds are issued to your original payment method (or, for Cash on Delivery orders, by bank transfer or UPI) within 5–7 business days of approval. Your bank or payment provider may take a few additional days to reflect the credit.

Cancellations

You can cancel an order any time before it ships by writing to us with your order number. Once an order has shipped, it follows the damaged/defective process above rather than a cancellation.

Contact

To start a refund or replacement: orders@ekagita.in